Although we use the latest technology to monitor and protect our clients’ sites, there is still a human element to the process. Real human emotions play a vital part of the decision-making process.

The cameras and technology are great tools for detecting emergencies and possibly criminal activity, but it’s the remote officer who makes the determination when and how to escalate the event. To stay abreast of the ever-changing technology, our officers are continuously learning new techniques to better identify emergencies and criminal activity.

Mike Hicks is the Command Center Supervisor at Remote Systems Solutions, an Atlanta, GA company which provides Remote Security Camera Monitoring Services to corporations and property management companies nationwide. | Contact

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